Employee satisfaction is not a cost, It’s an Investment
What is employee satisfaction
Employee
satisfaction can be described as employee happiness and pleasure with their
work and work surroundings which are referred to as total employee satisfaction. It
measures how satisfied and motivated workers are with their jobs and how well
their employer meets their expectations.
According
to Bhatti & Qureshi, “Employee satisfaction is a measure of how happy
workers are with their job and working environment. It is sure that there may
be many factors affecting organizational effectiveness and one of them is employee satisfaction. Effective organizations should have a culture that
encourages the employee satisfaction.”
“Employees are more loyal and productive when they are satisfied” (Hunter & Tietyen, 1997)
How is employee satisfaction impact on Business
There is a
positive relationship between Employee satisfaction and business operation. Engaged, productive, and devoted workforce is more likely to have lower
attrition rates, better customer service, and increased profitability.
As per Heskett et al (1994), “more satisfied
employees, stimulate a chain of positive actions which end in an improved
company performance.”
- Achieve organization productivity targets
- Through the satisfied employees are always leading to generate a quality and outstanding output. Because satisfied employees are more likely to be engaged and motivated, leading to increased and efficiency.
- Happy and satisfied employees show a lower rate of likelihood for leaving relevant business. Since contented workers are likely to remain in their positions for longer. Therefore company can reduce cost for employee recruitment and training cost.
- When employees are satisfied at work, they always facilitate to customer’s requirements by serving better customer service. Therefore, more benefits will flow to company, such as sales will go high, impact to company goodwill positively, create a strong customer base so on.
- Top talent can be attracted and retained as well as increased overall job satisfaction with a positive work environment and corporate culture.
- Company with high employee satisfaction is the path to generate higher revenue and profit to organization.
Way for satisfying employees
- Employees need commend for their hard works and dedication for achieving organizational goals. Hence, organization should recognize and reward them with several ways. Such as bonus, increment, promotions.
- Organization should have a plan for allowing employees to manage their day today works by arranging flexible working hours, allowing work from home, facilitating to child and elder care etc.
3. Facilitate for professional development
- Provide opportunities for employee’s career developments. This could include workshop, training, mental and physical development activities.
- Increase involvement of employees for decision making and offering suggestions. This will promote employees satisfaction level.
- Maintain a positive work culture by promoting open communication, Team work.
Conclusion
Offering
and promoting employee’s satisfaction will lead and be the supportive factor for
achieving targets relevant to key performance areas. Motivated workforce is one
of the precious assets to organization.
Employee satisfaction and productivity depict a positive relationship.
Hence employee satisfaction is not a cost further and without a doubt it is an
investment.
Reference
- Bhatti, K., & Qureshi, T. (2007). Impact of employee participation on job satisfaction, employee commitment and employee productivity. International Review of Business Research Papers, 3(2), 54 – 68.
- Hunter, W., & Tietyen, D. (1997). Business to business marketing: Creating a community of customers. Lincolnwood-Illinois, McGraw-Hill Professional.
- Heskett, J. L., T. O. Jones, G. W. Loveman, W. E. Jr. Sasser, L. A. Schlesinger. 1994. Putting the service-profit chain to work. Harvard Business Review 72 (2).
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Employees satisfaction are very essential to successful business.which is help to increase the organizational performance /efficiency as well as productivity .details are very clear .Good article .well done lalidu..!!..keep it up.
ReplyDeleteYou right, employee satisfaction impact directly to employee motivation, engagement and productivity.
DeleteHaving a satisfied and happy workforce strengthens the District by lowering employee turnover, increase employee productivity, increasing customer satisfaction and promoting loyalty.well done lalidu,
ReplyDeleteAgree, Employee satisfaction be a ladder for the retention of quality human resource also.
DeleteI completely agree, investing in employee satisfaction is not a cost, but a strategic decision that can yield long-term benefits for the organization including increased productivity, reduced turnover, and improved workplace culture. Good work.
ReplyDeleteYes, this is a long term investment, Satisfied employees are more likely to remain with an organization and perform at higher levels.
DeleteThe article argues that employee satisfaction is not a cost but an investment. Employee satisfaction refers to the level of happiness and contentment employees have with their work and work environment. The article explains that satisfied employees lead to better business operations, including achieving productivity targets, decreasing employee turnover, increasing customer satisfaction, enhancing corporate culture, and increasing profitability. The article suggests several ways of satisfying employees, including recognition and rewards, ensuring work-life balance, facilitating professional development, increasing employee involvement, and promoting a positive working environment. The article concludes that promoting employee satisfaction is crucial for achieving organizational goals and is an investment in the company's success. Well done ..!! Lalindu.
ReplyDeleteThank you for the concern, Most of business organizations are not focusing only well-being of the organization and they pay attention for maintaining employee satisfaction by different strategies.
DeleteA good start, and based on my analysis, I've identified the following point: The value of each person is growingly significant in today's corporate environment, which is influenced by new technology, expertise, and innovative thinking, according to Edmans. Nevertheless, this value is difficult to precisely assess. "Businesses are creating more high-quality goods these days. They are putting an emphasis on innovation and seeking out human workers rather than automated ones to provide value. Paying employees by the piece is a less successful method of employee motivation because crucial outputs like teamwork, developing customer relationships, and idea generation are challenging to assess. This results in the importance of employee happiness as a motivating factor growing. Employees who enjoy their jobs are more likely to identify with the company and go above and beyond what is required by their employment contracts. Also, it might be an effective strategy for keeping essential staff.
ReplyDeleteAgree, you well defined how employee satisfaction impact to face cooperate competition. Employee satisfaction is the investment for getting quality output. Hence organizations able to face competition easily.
DeleteI completely agree with your views on employee satisfaction. It is essential for employers to recognize the importance of employee satisfaction and create a positive work environment that promotes employee happiness and well-being. As you rightly mentioned, satisfied employees lead to a host of benefits for the organization, including increased productivity, decreased turnover, and higher profitability.
ReplyDeleteThank you Suranga,
Deletewhich can ultimately contribute to the success of the organization. Factors that contribute to employee satisfaction include a positive work culture, fair compensation, opportunities for growth and development, and effective leadership
I totally agree on the fact that employee satisfaction is important as it helps employees to boost motivation and work happily and it is also helps to benefit the organization in the long run. Good Article.
ReplyDeleteYou right, benefits that are generating with employee satisfaction is not a short run, they are spreading to utmost future.
DeleteI agree with you. According to this article, employee pleasure is an investment rather than an expense. According to the article, skilled workers help businesses run more efficiently, which includes meeting productivity goals, reducing staffing, increasing customer satisfaction, enhancing organizational culture, and increasing profitability. well done..!!
ReplyDeleteYes, this also help to attract more skilled human resource to organization.
DeleteOther than work environment and benefits job satisfaction may have more to do with a company's climate, culture, and level of work than it does with the pay, benefits, or possessions an employee may get. Good job
ReplyDeleteThat's true, this will lead to increase goodwill of the organizations
DeleteThe HR business uses the wide word "employee satisfaction" to refer to how pleased or satisfied employees are with things like their jobs, their working environments, and the companies they work for.
ReplyDeleteyou have used the required materials to improve the value of this topic ,
well done.
Investments can be made in many ways and whats intangible are the most important towards an organizations sucessful retention method. nicely craved document to read and you have done a lot in terms of research to build a good article and appreciate your effort. good insights are revealed here. good luck.
ReplyDelete